RETURNS POLICY

We operate a returns policy for order cancellation. You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product and the standard delivery charges (excludes any Saturday or timed delivery slot surcharges) to you, if you choose to cancel your order for any reason, provided you comply with the below:

• You notify us of your cancellation in writing to [email protected] within 14 days of delivery. By return, we will confirm the returns delivery address.
• The goods remain unused and component parts are unopened.
• You or the recipient retain and take reasonable care of the goods and package the goods to be returned securely in the original packaging.
• You are responsible for returning the goods to us at your own cost, and including a printout of your invoice or your order number.
• Refunds will be issued upon safe receipt of the item. Refunds will be made via the original payment method.

Exceptions

If your order contains any of the following items we will be unable to refund your order (including postage & packaging) once it has been delivered:

• Fresh items (including cheese, meat, fish, fruit or flowers)
• Tailor-made or personalised goods